Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? The team behind Online Casinos Australia welcomes hearing from readers — whether it's a quick correction, a detailed suggestion, or a general enquiry about how we work.
How to Reach Us
The easiest way to get in touch is by email. Write to us at [email protected] and we'll aim to reply within 48 hours on business days. We're a small editorial team based around Australian time zones, so morning emails (AEST) tend to get the fastest response.
Please include as much detail as you can — if you're writing about a specific casino, bonus or page on the site, naming it upfront helps us get back to you with a useful answer rather than a request for more information.
What We Can Help With
- Review accuracy — if you've noticed outdated bonus terms, incorrect payment details or anything else that doesn't match your experience, let us know. We take factual accuracy seriously and update our content when we receive credible new information.
- Editorial questions — want to understand how we rank and assess casinos, or why a particular site appears where it does? Our About Us page covers our methodology, and we're happy to go deeper by email.
- Content suggestions — if there's a topic, payment method, bonus type or casino feature you'd like us to cover, tell us. Reader suggestions have shaped some of our most useful guides.
- Responsible gambling — if you have concerns about your own gambling habits or someone else's, please visit our Responsible Gambling page for tools, limits and links to Australian support services. We are not a counselling service, but we'll always point you in the right direction.
- Partnership and commercial enquiries — operators, PR contacts and affiliate managers can reach us at the same email address. Please note that commercial relationships do not influence our editorial rankings; our Terms and Conditions set out how we handle these arrangements.
What to Expect After You Write
- We read every message — you won't land in an unmonitored inbox.
- We aim to reply within 48 hours on business days. Complex queries or requests that need editorial review may take a little longer.
- If your message leads to a correction or update on the site, we'll let you know once the change is live.
- We don't share your contact details with third parties, including casino operators.
A Note on Casino-Specific Support
We are an independent comparison and review site, not an arm of any casino operator. We can't access your account, process withdrawals, escalate disputes on your behalf, or override decisions made by a casino's own support team. If you need help with a live account issue, you'll need to contact the casino directly through its own support channels.
That said, if you believe a casino reviewed on this site has behaved in a way that contradicts its stated terms — particularly around bonuses, payouts or verification — we'd still like to hear about it. Reader reports inform how we assess and, where necessary, re-evaluate the casinos we cover.
Keeping Our Reviews Honest
Online Casinos Australia earns revenue when readers follow links to casino sites and register accounts. This commercial relationship funds the site, but it does not determine how casinos are ranked or what our reviews say. We research each casino independently and every write-up includes genuine limitations alongside the strengths — including for our highest-rated options. If you think a review reads as one-sided, or if you have first-hand experience that contradicts what we've written, email us. That kind of feedback directly improves the site for every Australian player who reads it.